FAQ
Frequently Asked Question?
Get quick answers to common questions about transformer selection, technical specifications, installation, maintenance, and our manufacturing process.
OEM and ODM available?
Yes, we supply customized solution to clients.
How can I obtain product quotes or technical information?
You can obtain some product manuals by contacting us, or contact us directly. Please provide your specific needs (such as voltage level, capacity, usage scenario, etc.), and we will provide you with a targeted and accurate quotation and technical support documents.
How are after-sales service and technical support guaranteed?
We have established a nationwide service network, providing full-process services from installation guidance and commissioning support to regular inspections. Free repairs are offered during the warranty period, along with lifetime technical support and a 24-hour response mechanism to ensure timely problem resolution.
How long does the product delivery cycle usually take?
We have ample stock of standard models, enabling rapid delivery. The lead time for customized products will be determined based on the technical specifications and production schedule. We are committed to completing production and testing within the contractually agreed timeframe and will do our utmost to ensure timely delivery.
Do you support customized design and production?
Yes, we support this. We have a professional R&D and engineering team that can provide customized transformer and prefabricated substation solutions based on your specific voltage level, capacity, installation environment, and special technical requirements.
What are the energy efficiency standards for your company's transformers?
Our entire range of transformer products (such as S11-S22, SCB/SGB series) strictly adhere to the latest national energy efficiency standards and international IEC standards, and have passed authoritative testing and certification to ensure efficient, low-consumption, and environmentally friendly operation.